Executive Summary

Organizations here in the United States face hurdles and fail to Transform from fragmented accountability, integration challenges, and unmet ROI expectations. Ennuviz addresses these challenges, starting with,

• Strategic Enablement: Align C-Suite to Business stakeholders in a unified vision that Business Process Transformation is the foundation and key to AI, GenAI, and Digital Twin success.
• Centralized Ownership: Creating governance models and transformation offices for enterprise-wide impact.
• Realistic ROI Models: Driving value through phased execution and actionable insights.
• Simplified Integration: Delivering prebuilt connectors and customizable frameworks for faster results.

For executives, Business Process Transformation is no longer nice to have capability; instead, it’s the foundation for a competitive advantage—partner with Ennuviz to unlock your organization’s full potential and drive scalable, sustainable success.

Overview

Over the past five years At Ennuviz, we have made significant strides in Business Process Transformation, working alongside many clients across industries in the US in advisory, enablement, and implementation capacities.

As part of this journey, we’ve constantly reinvented our approach to focus on one critical mission: "How to Increase Business Process Transformation Adoption", given its potential. Or, in other words, Core Commodity.

While businesses globally are finding better, faster, and more measurable ways to transform, the U.S. market lags behind its global counterparts. We identified some of the core reasons and contributing factors listed below.

Before we go any further, let’s level-set the Plainfield.

What is Business Process Transformation?

Business Process Transformation is a combination of technical capabilities like Process Modelling, Process Mining, Task Mining, Process Discovery, Intelligent Automation, and AI. Working synergistically to deliver Transformational outcomes. The ratio to have all these capabilities is to connect People, Processes, and Data in a nutshell. Also, connecting Business, IT, and Operations to work in a collaborative manner rather than in Silos. For individuals familiar with Business Process Management (BPM), we can contextualize it as an Extension.

Different industries/markets or regions use different terms, such as Business Process Intelligence, Business Process Automation, Digital Transformation, Operational Excellence, etc., which all signify Business Process Transformation.

Now, Let's dive into the Insights.

Key Insights

1. Mindset Shift Needed

In 2023 and 2024, U.S. organizations prioritized Cybersecurity and Generative AI (GenAI) over Business Process Transformation.

The truth is that Business Process Transformation serves as a foundational capabilityfor your organization, strengthening and enhancing your ability to Adopt and Scale your business.

Without a solid foundation like BPT, your AI and GenAI cannot realize their full potential.

• “70% of Transformation Fail”
• “10-30% Transformation Success”

YourTransformation most likely falls in Fact 1, or You have an Extortionary CIO.

2. Strategic Vision

Business Process Transformation is more than a precursor to automation or task mining; it is the foundation for their success and beyond. Even with the best tools, organizations cannot achieve optimal results without establishing Business Process Transformation as a core capability.

Business Process Transformation connects critical elements across Business, Enterprise Architecture, IT, and Operations, fostering harmony between processes, people, and systems. Whether through unified platforms or best-in-class integrations, BPT ensures transformation initiatives deliver consistent and meaningful outcomes. More importantly, it paves the way for organizations to establish Digital Twins, particularly Process Twins.

• Definition: A Digital Twin is a virtual representation of an object or system that accurately reflects a physical object. It spans the object's lifecycle, is updated from real-time data, and uses simulation, machine learning, and reasoning to help make decisions - IBM
• Definition: Process Twins, the macro level of magnification, reveal how systems work together to create an entire production facility. Are those systems all synchronized to operate at peak efficiency, or will delays in one system affect others? Process twins can help determine the precise timing schemes that ultimately influence effectiveness - IBM

3. Lack of Executive Ownership

A recurring challenge is the absence of Clear Ownership. “Who owns Business Process Transformation in your organization?”

In most cases, no single entity takes direct accountability. Global Business Services (GBS) or Shared Services teams often fail to champion Business Process Transformation, leaving it fragmented and business unit centric. This lack of centralized accountability results in diminished impact and limits transformation to an isolated initiative rather than an Enterprise Initiative where it is supposed to be.

Every new emerging technology goes through the same cycle, and organizations quickly recognize and adopt such innovation to reap the benefits.

4. The ROI Stigma

A common misconception about Process Intelligence (a.k.a Process Mining. a critical capability part of Business Process Transformation) is expecting ROI during the Inception phase. However, what organizations need to understand

• Strategic Insights First, ROI Later: What Process Intelligence provides are valuable insights that enable you to isolate the real bottlenecks and inefficiencies, lay the foundation for remediating the roadblocks, and put the organization back on sustainable gains. The bottom line is that executives know Capex initiatives foster innovation, are investments and are subject to risk. Question: What is the Risk–reward potential for such investment considering quantitative and qualitative methods?

“The risk of not doing nothing is devastating.”

• Phased Implementation:Business Process Transformation or any Emerging Technology initiatives typically progress through Incubation, Sustain, and Scale phases. Expecting Return On Investment during the Incubationphases might be unrealistic.
  1. Alternative: Instead of going big, Invest Small. Gain Insights and Scale. For a multi-million-dollar Transformation initiative, allocate a Budget to cover Proof of Technology (POT), proof of Concept (POC), and Proof of Value (POV), considering Investment.

Avoid Snake Oil Expectations:While anyone who promises "7–10X ROI" during the Incubation phase may sound enticing, these promises are often Snake Oil promises far from reality. Success lies in achieving measurable, incremental progress rather than pursuing exaggerated returns.

5. Integration Challenges

In short, it’s a Technical Challenge.

Envisioning seamless integration is essential for transformation initiatives.Many organizations struggle despite the availability of advanced solutions that can connect directly with source systems to deliver actionable insights.

Why?Let’s start with Good News first

Good News: Popular system of record (SOR) software with a High Market cap perspective is commercial off-the-shelf (COTS) software, so to speak. We have Connectors and Transformations, and SOR falls under Enterprise Resource Planning, Warehouse, Asset Management, Customer Relationship Management, IT Service Manager, etc.

Bad News: Homegrown SOR, Legacy, and SOR with less Market Cap don’t come with native connectors and transformation. That’s the issue most customers face. Without Implementation Partners like Ennuviz, it is very challenging. The sad part is that when organizations evaluate products, a lack of connectors creates a distraction. The reality is Actionable Insights matter the most, not connectivity.

There is no one product in the market that can promise Native Connectors to all Systems of Records.

Overcoming these challenges requires critical and creative thinking to unlock the full potential of business process transformation.

The Path Forward

The U.S. market has the tools, talent, and potential to match or exceed global standards in Business Process Transformation. However, this requires a collective effort to address mindset shifts, establish clear ownership, and embrace integration with a long-term vision for ROI.Organizations can build a foundation for sustainable growth, innovation, and operational excellence by adopting a strategic approach to Business Process Transformation.

Ennuviz’s Approach to Addressing Business Process Transformation Challenges

1. Mindset Shift Needed

• Tailored Leadership Engagement: Ennuviz conducts focused workshops for C-level leaders to demonstrate the foundational importance of Business Process Transformation to protect your AI and GenAI investments.
• Proven Value Framework: Using data-driven case studies, we highlight how Business Process Transformation has enabled other organizations to maximize returns from emerging technologies.
• Phased Adoption Strategy: We guide organizations in aligning their AI investments with robust process transformation to realize sustained, measurable benefits.

2. Strategic Vision

• Pathway to Digital Twins: Our process mining and automation expertise helps organizations establish Process Twins, enabling real-time synchronization and enhanced operational efficiency.
• Holistic Process Transformation:Ennuviz integrates Enterprise Architecture, Business Operations, and Technology to create a unified transformation framework. We ensure that enterprises can visualize their processes Clearly and Holistically.

Seamless Integrations: Ennuviz leverages best-in-class tools and platforms to ensure that your processes, people, and systems work harmoniously to deliver consistent outcomes.

3. Lack of Ownership

• Centralized Accountability Models: Ennuviz assists in establishing a Business Process Transformation Office (BPTO) or a dedicated governance framework that drives enterprise-wide accountability.
• Empowered GBS/Shared Services Teams: We help these teams champion BPT initiatives through tailored enablement programs, ensuring alignment with broader organizational goals.
• Cross-Functional Collaboration: Our approach fosters collaboration across business units to unify fragmented initiatives into impactful, enterprise-level transformations.
• Stewards of Transformation: Ennuviz acts as a trusted steward, guiding clients to establish centralized accountability for Business Process Transformation.
• Co-Creation of a Transformation Group: We co-create or spin up a dedicated Business Process Transformation group, bringing together key elements of Global Business Services (GBS) and Shared Services teams. This convergence ensures enterprise-wide alignment and impact.
• Tailor-Made Operating Model: Ennuviz assists in designing a customized operating model tailored to the organization’s unique needs. This includes:
  1. Process and Governance Frameworks: Clear accountability and streamlined workflows.
  2. Demand and Enablement Strategies: Ensuring all initiatives align with business objectives and are effectively resourced.
  3. Delivery Excellence: Establishing efficient execution models that prioritize measurable results.

4. The ROI Stigma

• Insight-Driven ROI Planning: Ennuviz emphasizes delivering actionable insights during the incubation phase to build a foundation for long-term ROI.
• Phased Execution Models: We advocate for small-scale investments through Proof of Technology (POT), Proof of Concept (POC), and Proof of Value (POV) initiatives, ensuring incremental progress.
• Realistic Expectations: Ennuviz helps organizations move away from inflated promises toward achieving sustainable, measurable success by setting pragmatic goals.
• Process Mining Apps: We have diverse Prebuilt Process Mining Apps that address unique business challenges, and they are now available for a 30-day free Trial. Just connect with us, and we can walk you through it.

5. Integration Challenges

• Exclusive Prebuilt Connectors: Ennuviz offers a robust library of prebuilt connectors designed to seamlessly integrate with popular Systems of Record (SOR), including Enterprise Resource Planning (ERP), Warehouse Management Systems (WMS), Asset Management, Customer Relationship Management (CRM), and IT Service Management (ITSM). These connectors accelerate deployment and reduce integration complexity.
• Customizable Transformations: Our proprietary transformations ensure that data from diverse systems is harmonized and actionable, enabling organizations to derive meaningful insights without delays.
• Solving the Connectivity Gap: While many legacy and homegrown systems lack native connectivity, Ennuviz bridges this gap with tailored solutions:
• Connector Development Expertise: Ennuviz specializes in creating custom connectors for legacy and homegrown systems, using our proven frameworks, ensuring no data source is left behind.
• Hybrid Integration Models: Leveraging both prebuilt and custom solutions, Ennuviz delivers a hybrid approach to meet your specific needs.
• Accelerated Time-to-Value: Our prebuilt assets minimize implementation time, allowing organizations to focus on actionable insights rather than technical roadblocks.
• Actionable Insights Focus: Our solutions prioritize delivering real-time insights over perfect native connectivity, ensuring transformation initiatives achieve their objectives.
• Creative Problem-Solving: Leveraging deep domain expertise, Ennuviz offers innovative integration strategies that reduce complexity and accelerate time-to-value.
• Differentiator: No one product in the market offers comprehensive native connectors for all SORs, but Ennuviz’s exclusive library of connectors and transformation frameworks positions us uniquely to handle even the most complex integration challenges.

Conclusion

Business Process Transformation (BPT) is the cornerstone of sustainable growth and digital innovation. Ennuviz empowers organizations to overcome common barriers—mindset shifts, fragmented ownership, unrealistic ROI expectations, and integration complexities—while ensuring BPT becomes a core capability.

With our exclusive prebuilt connectors, tailored frameworks, and expertise in Digital and Process Twins, we deliver actionable insights, accelerate transformation, and enable organizations to scale innovation. Ennuviz is your trusted partner for not only keeping pace with the evolving business landscape but also leading it with measurable success.

Action Item

We will be organizing In Person Lunch & Learn Events & Workshops in locations like New Jersey / New York, Chicago, Huston Texas, North Carolina

• Lunch & Learn: We will talk about how to handle Challenges 1, 2, and 3
• Workshop: We will discuss a Hands-on session to address Challenges 4 and 5.

Pre-registration

Try our Process Mining Apps for 30 Days.

• Visit our Website and Connect with Us. Our Team will guide you how much you can save thru Process Transformation.