Intelligent Automation has been a catchword for all enterprises.

• What is intelligent automation?
• How does it differ from robotic process automation?
• What is its role in the healthcare industry?

What is Intelligent Automation

Intelligent Automation (IA) or Intelligent Process Automation (IPA) involves Robotic Process Automation (RPA) with technologies like Artificial Intelligence (AI) and Machine Learning (ML) for end-to-end processes.

“Intelligent Process Automation (IPA) refers to the application of Artificial Intelligence and related new technologies, including Computer Vision, Cognitive automation, and Machine Learning to Robotic Process Automation.”– UiPath

Evolution of Intelligent Automation from RPA

RPA can carry out specific processes and tasks with limitations; to enhance it, RPA is combined with advanced technologies like AI and ML. This combination of RPA, AI, and ML is called Intelligent Automation. RPA works for simple processes, and IA works for complex processes. IA consists of Intelligent Document Processing (IDP), Intelligent Decision Routing (IDR), and Conversational AI. IDP is exclusively used for extracting and converting unstructured data into structured data. IDR identifies the topic/content of the email and chatbot and routes it to the right people. Conversational AI includes chatbots and virtual agents to engage with customers and provide instant responses.

Healthcare Industry and Intelligent Automation

The healthcare industry deals with many monotonous and time-consuming processes. Hospital employees need help monitoring patient records, scheduling appointments, tracking claims processes, etc. Intelligent automation helps the employees sort out such cumbersome processes with automation, IDP, and conversational AI.

Where Intelligent Automation can be Implemented in Healthcare

IA is incorporated in processes that require advanced technologies to boost efficiency. Below are a few of the methods where IA can be implemented.

Patient Registration

Pre-registration processes like scheduling appointments and registering patient details at hospitals are tedious when manually done. Intelligent automation involves conversational AI with chatbots fastening the process and engaging with patients to register and schedule appointments based on availability. Automated registration eases the process for patients as they can plan and alter schedules according to their convenience. IA also adds reminders for appointments to patients benefiting both patients and hospitals.

Medical Records

Intelligent Document Processing (IDP) is used in healthcare technology such as Electronic Healthcare Records (EHR) to extract patient information from physical records and documents like PDFs. Data is converted into a machine-readable format in Data Extraction, followed by Data Conversion. With EHR, patients can also access their medical records and reports anywhere. Manual data entry of patients’ details requires lots of time; this process is sped up using IDP and results in higher process efficiency and cost reduction.

Claims Processing

Processes involved in medical claims are rule-based and easier for Intelligent automation to work. IA reduces the manual errors caused during the data entry and monitors the claim status. Chatbots share the claim status with patients/customers increasing customer satisfaction. The automated claims management process reduces costs and improves the patient experience. Healthcare Payers, Providers, and primary care services staff are relieved from this task to concentrate on complicated and high-priority work.

Our usecase, Digital Agility in Healthcare, focuses on Claims Processing. The UiPath Document Understanding tool aids in capturing, extracting, digitizing, verifying, and validating data. Intelligent Document Processing and automation benefit healthcare by Improving patient/customer satisfaction by easing the data process and increasing the process efficiency by automating instead of manual work.

Benefits of Intelligent Automation in Healthcare

Intelligent automation can also reduce costsby eliminating manual labor and reducing overtime hours.

Intelligent automation improves the patient experienceby creating a seamless process from ordering to receiving treatment from a doctor or nurse practitioner.

Intelligent automation can Improve patient careby helping staff monitor patients more accurately throughout their hospital stay.

Conclusion

To summarize, intelligent automation elevates the productivity of business processes. Are you looking to boost your healthcare sector? Intelligent Automation is the right solution, and Ennuviz provides the best service with leading IA partners like UiPath. Connect with our experts for a better understanding of the implementation of IA in your Healthcare organization to get started.